FAQ

Get Informed

DO YOU HAVE A SHOWROOM OR AUDITIONS AVAILABLE?

As we are a direct to consumer online shop, all items are shipped directly to the customer from either Presto Audio or the manufacturer based on availability or nature of the order (custom orders generally have a lead time of 3-4 weeks and cannot be refunded once placed). Auditions are not currently possible. For speaker auditions, please contact us as it may be possible to make an appointment.

WHAT IS YOUR SHIPPING POLICY?

All items that are in stock are shipped within 24-48 hours (If unsure about the item, please contact us beforehand to inquire about stock). If lead time is required, items will be shipped once they arrive from the manufacturer (usually custom items like power supplies from overseas being made for North American voltage require 3-4 weeks before ready to ship). For local pick up in the Greater Toronto Area, please contact us directly to see if this is possible. We can make arrangements/accommodations.

WHAT’S YOUR RETURN POLICY?

All returns have a 30 day satisfaction guarantee. If you are not satisfied with your purchase, you have 30 days from the date of receipt of the product to apply for a refund. Returns are subject to a 10% restocking fee for all orders above $1000CAD subtotal. All returns are accepted as long as item is in original condition without damages and not subjected to outdoors or unnatural environment. If an item is damaged due to user error or from being used not as intended, the refund request is voided as warranty cannot be claimed. The buyer is responsible for shipping costs for the return to Presto Audio. If an item is defective and once confirmed, a full refund will be issued or an exchange if it is available or requested. You may cancel an order within 24hours without the restocking penalty. For custom orders which require building to spec by the manufacturer, once placed refunds are not possible (unless afterwards if item is deemed defective, a refund request can be made). For any other questions, please contact us directly.

ARE YOUR PRICES INCLUDING TAX?

For Canadian customers, the tax is factored into the cost. The price that you see on our site is the price that you will pay plus shipping costs.

Questions? Contact us today. The Presto Audio Service team is always ready to help.